{"id":15367,"date":"2019-11-16T02:15:56","date_gmt":"2019-11-16T01:15:56","guid":{"rendered":"https:\/\/hungexpo.hu\/events\/keszpenzmentes-fizetes\/"},"modified":"2025-09-26T13:36:43","modified_gmt":"2025-09-26T11:36:43","slug":"payment-methods","status":"publish","type":"events","link":"https:\/\/hungexpo.hu\/en\/events\/sirha-budapest\/for-visitors\/payment-methods\/","title":{"rendered":"Payment methods"},"content":{"rendered":"\n<p>From January 1, 2019, the HUNGEXPO Budapest Congress and Exhibition Center has been operating with the <strong>HelloPay system, a prepaid card-based payment solution<\/strong>. Before entering the event, <strong>visitors can pay for their event tickets at the on-site ticket offices in cash as well. Afterwards, within the venue\u2019s catering areas, they can use contactless bank cards or HelloPay cards<\/strong> for payment (the latter can also be topped up with cash and redeemed at the end of the event).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-d878fd8bffa53a21a64f4c06a99447ce\"><strong>Frequently Asked Questions about Using the HelloPay Card<\/strong><\/h2>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>WHERE CAN I GET A HELLOPAY CARD?<\/strong><br>You can obtain a HelloPay card at the ticket offices located at the HUNGEXPO entrance points or at designated HelloPay top-up stations within the event area. A deposit fee is required.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>WHAT IS THE HELLOPAY CARD DEPOSIT FEE?<\/strong><br>The HelloPay card requires a deposit of 1,000 HUF. The deposit is deducted from the first top-up amount. If you return the card undamaged at a ticket office or HelloPay top-up station within the HUNGEXPO area at the end of the event, the 1,000 HUF deposit will be refunded in cash. If you return the card outside of the HUNGEXPO area, the deposit is non-refundable.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>HOW MUCH MONEY SHOULD I LOAD ONTO MY HELLOPAY CARD?<\/strong><br>There is no minimum amount required for topping up your HelloPay card. You can load any amount you consider necessary. If your card balance runs out, you can reload it at the top-up stations located throughout the event area, including ticket offices and locations marked on the map.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>HOW CAN I PURCHASE AN EVENT TICKET ON-SITE?<\/strong><br>If you don\u2019t have a contactless bank card, you can purchase your event ticket using <strong>cash or a HelloPay card<\/strong> by following these steps:<\/p>\n\n\n\n<ul>\n<li>Obtain a HelloPay card at the ticket offices located at the entry points.<\/li>\n\n\n\n<li>After obtaining and topping up your card, you can immediately use it to buy your ticket at the ticket office.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>WHERE CAN I PAY WITH THE HELLOPAY CARD AT HUNGEXPO?<\/strong><br>You can buy your tickets at the ticket counters at the HUNGEXPO entrance points.<br>You can pay with a HelloPay card at HUNGEXPO catering units: the Expo Bistro, the Passage, and the buffets located in the exhibition pavilions.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>HOW DO I PAY WITH THE HELLOPAY CARD?<\/strong><br>To pay, touch the HelloPay card to the terminal\u2019s card reader. The system first identifies the card. Before confirming the payment, you can adjust the default tip (0\u201320%). The total amount, including the tip, will then be deducted from the card. Always check the terminal display to ensure the correct amount is shown.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>WHERE CAN I TOP UP MY CARD?<\/strong><br>The HelloPay card can be recharged at the ticket offices during the opening hours of the event, or at the top-up points located in the fairgrounds \u2013 indicated on the map. If you decide to leave the event, you can redeem your card at the ticket offices and at the top-up stations.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>DO I NEED TO PAY WITH A HELLOPAY CARD WHEN BUYING FROM EXHIBITORS?<\/strong><br>No. The payment method is determined by each exhibitor. A HelloPay card is not mandatory for purchases from exhibitors.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>HOW CAN I CHECK MY CARD BALANCE?<\/strong><br>The balance of the card can be checked at the time of purchase, at the vendor (e.g. in the buffets), at ticket offices, and at HelloPay top-up stations.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>WHERE AND HOW CAN I RETURN MY HELLOPAY CARD AND RECOVER THE UNUSED BALANCE?<\/strong><br>If you no longer wish to use your HelloPay card, you can redeem it at the top-up points located within the HUNGEXPO area or at the ticket offices at the entry points during the opening hours of the exhibitions. Upon redemption \u2013 provided the card is not damaged \u2013 you will receive a cash refund of the deposit fee of HUF 1,000.<\/p>\n\n\n\n<p>Outside HUNGEXPO, HelloPay also offers redemption at the following two locations:<\/p>\n\n\n\n<ul>\n<li>City Sightseeing Budapest office, 1075 Budapest, K\u00e1roly krt. 21.<br>Opening hours: Monday \u2013 Friday: 10:00 \u2013 18:00; Saturday \u2013 Sunday: closed.<\/li>\n\n\n\n<li>HelloPay Zrt., 1037 Budapest, Montevideo u. 10.<br>Opening hours: By appointment only, via <a>info@hellopay.hu<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><strong>IMPORTANT:<\/strong> If you redeem your HelloPay card outside HUNGEXPO at one of the above two locations, the balance remaining on the card will be refunded, but you will not receive the HUF 1,000 deposit fee back.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>IF I DON\u2019T WANT TO REDEEM THE CARD AFTER THE EVENT, WHERE AND HOW CAN I USE MY CARD BALANCE?<\/strong><br>You can use the balance on your card at any HelloPay point of sale. The current acceptance locations are listed on the HelloPay website under <strong><a href=\"https:\/\/hellopay.hu\/en\/hellopay-kartya-bevaltas\/\" target=\"_blank\" rel=\"noreferrer noopener\">ACCEPTANCE POINTS \u2013 Here you can redeem your remaining balance on your HelloPay card!<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>WHAT SHOULD I DO IF I\u2019VE LOST MY CARD OR IT HAS BEEN DAMAGED?<\/strong><br>If you have lost or damaged your card so that you can no longer use it, you can apply for a new card for a fee of HUF 1,000. The balance remaining on the old card can only be transferred to the new card if the card is registered.<\/p>\n\n\n\n<p>HelloPay card balance transfers are only possible for cards registered on the <a href=\"http:\/\/www.hellopay.hu\">www.hellopay.hu<\/a> website.<\/p>\n\n\n\n<p>During the event, colleagues at the on-site ticket offices and HelloPay top-up stations can help with balance transfers.<br>Outside the event, it is possible to transfer the balance at the HelloPay office by appointment. To make an appointment, please contact <a>info@hellopay.hu<\/a>.<\/p>\n\n\n\n<p>The deposit fee for the old (lost\/damaged) card will not be refunded by HelloPay.<br>A deposit fee will be charged when the new card is first loaded, so the balance to be transferred cannot be less than the current deposit fee of the HelloPay card.<\/p>\n\n\n\n<p><strong>Transfer procedure:<\/strong><\/p>\n\n\n\n<ul>\n<li>HelloPay verifies the validity of the card registration.<\/li>\n\n\n\n<li>The cardholder must then block the card via <a href=\"http:\/\/www.hellopay.hu\">www.hellopay.hu<\/a> if not already done.<\/li>\n\n\n\n<li>The balance transfer is carried out by a HelloPay employee at a physical POS terminal.<\/li>\n\n\n\n<li>The HelloPay employee will then fill in an online form, which requires the customer to provide some personal data for verification.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>HOW DO I REGISTER MY CARD?<\/strong><br>Registration of the card is not compulsory, it can be used without it. However, it is recommended to register, because the balance of a lost card can only be cancelled and transferred to a new card if you have registered it first. You can pre-register your card on the official HelloPay website at <a href=\"http:\/\/www.hellopay.hu\">www.hellopay.hu<\/a> under the \u201cHP Card\u201d menu.<\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>WHAT IF I ONLY HAVE CASH UPON ARRIVAL?<\/strong><\/p>\n\n\n\n<ol>\n<li>Upon entry, event tickets can be purchased at the ticket offices using cash.<\/li>\n\n\n\n<li>Parking tickets can also be purchased with cash at the ticket offices or HelloPay top-up stations.<\/li>\n\n\n\n<li>For further purchases within the HUNGEXPO premises, the payment method depends on the service provider or exhibitor: at catering units payments are made with a HelloPay card (which can be topped up with cash), while at exhibitors the payment method is determined individually by each vendor.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":16456,"menu_order":10,"template":"","meta":{"_acf_changed":false},"categories":[180],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - 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